- 96%
- On-time rate
- +35%
- Volume growth
- -60%
- Disputes
The challenge
A regional courier with 28 drivers relying on phone dispatch, paper proof of delivery, and customers calling for ETAs.
What we built
Dispatch board, driver mobile app with GPS, photo POD, customer tracking links, and automated invoicing on delivery.
Results
- On-time delivery rate up to 96%
- Dispatch desk headcount unchanged while volume grew 35%
- Invoice disputes down 60%
Technology
React Native · Node.js · PostgreSQL · Mapbox
GH
“Dispatch spent half the day on 'where's my parcel' calls. Tracking links and photo POD sorted most of that. Volume's up about a third, same desk headcount. Drivers took to the app — didn't expect that.”
— Gary Hughes, Fleet Manager, SwiftHaul Logistics
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