Who we are
Twinlabs Ltd ("TwinLabs", "we", "us") is a UK custom software studio. We build booking systems, client portals, field apps, and related software for businesses.
For data protection purposes, Twinlabs Ltd is the controller of personal data described in this policy. If you have questions, contact us at info@twinlabs.co.uk.
Information we collect
Depending on how you interact with us, we may process:
- Contact details you submit — name, business name, email address, phone number, budget, and project description.
- Correspondence — emails, meeting notes, and messages you send us before or during a project.
- Business contact details for sales outreach — name, business name, email address, website, and publicly available business information used to assess whether our services may be relevant.
- Technical data — IP address, browser type, and basic server logs when you visit our website.
- Project and delivery data — requirements, credentials, and content you share so we can scope, build, and support software for you.
How we use your information
We use personal data to:
- Respond to enquiries submitted through our website or email.
- Send transactional messages such as enquiry confirmations.
- Assess fit, prepare written scopes, quotes, and proposals.
- Deliver software development and support under contract.
- Run limited B2B outreach to businesses where we believe our services may be relevant.
- Maintain security, prevent abuse, and improve our website and internal tools.
- Meet legal, tax, and accounting obligations.
Legal bases (UK GDPR)
We rely on the following lawful bases:
- Consent — where you submit our contact form or opt in to communications.
- Contract — where processing is necessary to deliver services you have asked us to provide.
- Legitimate interests — to respond to enquiries, operate our business, and conduct proportionate B2B outreach, balanced against your rights.
- Legal obligation — where we must retain or disclose information to comply with law.
How long we keep data
We keep personal data only for as long as needed for the purposes above.
Enquiry records are typically retained for up to 24 months unless a project proceeds. Client and project records are retained for the life of the engagement and for up to seven years afterwards where needed for legal, tax, or warranty purposes. Outreach records are removed when no longer relevant or when you ask us to stop contact.
Your rights
Under UK data protection law you may have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete data in certain circumstances.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise these rights, email info@twinlabs.co.uk. We may need to verify your identity before responding.
If you receive a business outreach email from us, you can ask to be removed from future contact at any time by replying with "unsubscribe" or emailing info@twinlabs.co.uk.
International transfers
Some subprocessors may process data outside the UK. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be reflected here.
Contact
Twinlabs Ltd · United Kingdom · info@twinlabs.co.uk