- +31%
- Same-day fill
- -4h/day
- Triage time
- 4
- Consult types
The challenge
A private GP clinic with GPs on rotas in Google Calendar, patients booking by email, and no triage before appointments.
What we built
Online triage forms, GP-specific availability, video consult links, and a patient history summary before each appointment.
Results
- Same-day appointment fill rate up 31%
- Admin triage time reduced by 4 hours daily
- Patient satisfaction score highest in clinic history
Technology
Next.js · PostgreSQL · Daily.co · SendGrid
AM
“Email booking doesn't work when you're a private GP — it just doesn't scale. Triage before the appointment means doctors walk in knowing what's what. Same-day slots fill properly. Admin saves about four hours a day, no exaggeration.”
— Dr Andrew Mills, Clinical Lead, Meridian Private GP
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