- <5 min
- Response time
- -44%
- Viewing no-shows
- +21%
- Offer conversion
The challenge
An independent agency losing leads after hours, double-booking viewings, and agents working from outdated buyer lists.
What we built
Online viewing booking, lead scoring, automated follow-ups, and a mobile app for agents in the field.
Results
- Lead response time under 5 minutes on average
- Viewing no-shows down 44%
- Offer conversion up 21%
Technology
Next.js · PostgreSQL · Twilio · React Native
CD
“Leads went cold overnight because nobody answered until nine. Online booking and a quick follow-up mean we're usually first to a viewing. Offers up a bit. Agents work off one list instead of five spreadsheets.”
— Claire Dunne, Managing Director, Keystone Estates
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