- 3×
- Online bookings
- -61%
- Party no-shows
- 5
- Venues
The challenge
A hospitality group with five venues sharing one phone line for bookings, no deposit policy enforcement, and walk-ins throwing off forecasts.
What we built
Central reservation widget, venue-specific capacity rules, deposit handling, and a group-wide covers forecast dashboard.
Results
- Online bookings up 3× in six months
- Large-party no-shows down 61%
- Revenue per cover increased 12%
Technology
Next.js · Stripe · PostgreSQL · Metabase
FW
“Five venues, one phone line for bookings — absolute carnage on Fridays. Large-party deposits alone made it worthwhile. Online bookings trebled in six months. Managers can forecast covers without guessing.”
— Fiona Walsh, Group GM, Harbour Group Hospitality
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