- 94%
- Class fill rate
- -19%
- Churn reduction
- 2.4k
- Members
The challenge
A growing gym chain on generic booking software that could not handle class caps, trainer swaps, or access control at turnstiles.
What we built
Custom member app with class booking, direct debit integration, QR check-in, and trainer scheduling across two locations.
Results
- Class fill rate up from 71% to 94%
- Membership churn down 19%
- Front-of-house admin halved
Technology
React Native · Node.js · PostgreSQL · GoCardless
NO
“Off-the-shelf gym software couldn't do class caps or the turnstiles properly. TwinLabs built what we asked for — members book in seconds, churn's down since we switched. Worth the hassle of changing systems.”
— Nina Okonkwo, Founder, FlexFit Leeds
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