- +18%
- Chair utilisation
- +34%
- Recall attendance
- -40%
- Call volume
The challenge
A busy NHS and private practice with fragmented recall lists, phone-only booking, and chairs sitting empty between cancellations.
What we built
Online booking by treatment type, automated recall SMS, waitlist backfill, and a reception dashboard tied to practice management.
Results
- Chair utilisation up 18% within two months
- Recall attendance improved by 34%
- Reception call volume down 40%
Technology
Next.js · PostgreSQL · Twilio · REST integrations
EH
“Recall lists in three places, reception glued to the phone. New booking and recall kit went in and empty chairs are rare now. Team trusts the diary again. Paid back quicker than we expected, if I'm being blunt.”
— Dr Emily Hart, Practice Principal, Bridge Dental Clinic
Need something similar?
Get in touch