- -47%
- SLA breaches
- +29%
- First-time fix
- 40+
- Sites managed
The challenge
A facilities contractor managing SLAs across 40+ commercial sites with reactive jobs logged by email and no asset history.
What we built
Asset register, planned maintenance schedules, mobile job sheets, SLA timers, and client portals for ticket submission.
Results
- SLA breaches down 47%
- First-time fix rate up 29%
- Client renewals at 100% after rollout
Technology
React Native · Node.js · PostgreSQL · PDF generation
SG
“Forty-odd sites on email tickets — couldn't carry on like that. SLA timers and asset history mean we spot overdue jobs before the client rings. Renewals all stayed put last year. Reporting finally matches what's happening on the ground.”
— Simon Grant, Operations Director, Apex Facilities Group
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